A Salesforce Implementation Partner, at the most basic level, is a company you can hire to help you configure and customise your Salesforce instance. Salesforce Partners are also referred to as a System Integrators or Consultants. Different partners will offer varying levels of service for strategic thinking, design & ideation, development, training, program management, end to end testing, and operational support.
Salesforce is always purchased with grand expectations, bold marketing, and transformational intentions to elevate companies into the digital revolution. Almost all organisations, however, follow a very similar, arduous journey towards Salesforce maturity with varying degrees of success, setbacks, delays, replanning, and unfortunately for too many… failure. Achieving transformational success can not be just about the technology. This post will talk about what is required to build a market leading Salesforce capability / competency centre.